Refund Policy

1. Refund Eligibility

Token Payment (₹100)

• Fully Refundable: If we cannot proceed with your project
• Adjusted in Final Payment: When project is completed successfully
• Refund Timeline: 2-3 business days if project is not feasible

Advance Payment (50%)

• Before Development Starts: 100% refundable within 24 hours
• After Initial Design: 75% refundable if unsatisfied with initial concepts
• Mid-Development: Partial refund based on work completed

2. Full Refund Scenarios

• Project Cancellation by OnWebPage: Due to technical impossibility or resource constraints
• Failure to Meet Timeline: If we exceed agreed timeline by more than 50% without valid reason
• Quality Issues: If delivered website fails to meet basic functionality requirements
• Client Dissatisfaction: Within first 48 hours of initial design presentation

3. Partial Refund Scenarios

Work-Based Refunds

• 25% Complete: 75% of advance payment refundable
• 50% Complete: 50% of advance payment refundable
• 75% Complete: 25% of advance payment refundable
• 90%+ Complete: No refund on advance payment

Scope Changes

• Major scope reductions may qualify for partial refunds
• Client-requested feature removals after development
• Project complexity reduction during development

4. Non-Refundable Scenarios

• Project Completion: No refunds after final delivery and approval
• Client Delays: Refusal due to client-caused delays exceeding 30 days
• Content Issues: Problems arising from client-provided content or materials
• Third-Party Costs: Domain, hosting, or premium plugin costs are non-refundable
• Change of Mind: After project approval and development completion
• Post-Launch Issues: Problems occurring after 30 days of delivery

5. Refund Process

How to Request a Refund

1. Contact Us: Email refunds@onwebpage.com or WhatsApp +91 9876543210
2. Provide Details: Include project ID, payment details, and reason for refund
3. Review Process: We will review your request within 2 business days
4. Decision Communication: Refund approval or denial with detailed explanation
5. Processing: Approved refunds processed within 5-7 business days

Required Information

• Full name and contact information
• Project reference number
• Payment transaction details
• Detailed reason for refund request
• Supporting documentation if applicable

6. Refund Timeline

Processing Time

• Token Refunds: 2-3 business days
• Advance Payment Refunds: 5-7 business days
• Bank Transfer: 3-5 business days after processing
• Digital Wallet: 1-2 business days after processing

Refund Method

• Refunds processed to original payment method
• Bank transfers for cash payments
• Alternative methods by mutual agreement

7. Quality Assurance

Our Commitment

• Professional Standards: All websites meet industry standards
• Functionality Testing: Comprehensive testing before delivery
• Mobile Responsiveness: Guaranteed compatibility across devices
• Browser Compatibility: Testing on major browsers
• Performance Optimization: Fast loading and optimized code

Client Satisfaction

• Regular progress updates and client feedback
• Revision rounds included in development process
• Pre-launch review and approval process
• 30-day support period after delivery

8. Dispute Resolution

Internal Process

1. Direct Discussion: Attempt to resolve through direct communication
2. Project Review: Internal review of project status and issues
3. Management Review: Escalation to senior management if needed
4. Client Meeting: Video call or meeting to discuss resolution

External Mediation

• Third-party mediation if internal resolution fails
• Industry arbitration services available
• Legal recourse as final option

9. Special Circumstances

Force Majeure Events

• Natural Disasters: Full refund if project cannot proceed
• Technical Failures: Refund if critical infrastructure fails
• Legal Issues: Refund if legal restrictions prevent completion
• Health Emergencies: Flexible refund terms during health crises

Client Circumstances

• Financial Hardship: Case-by-case consideration
• Business Closure: Partial refunds may be considered
• Emergency Situations: Expedited refund processing

10. Refund Prevention

Clear Communication

• Detailed project briefs and requirement documentation
• Regular milestone reviews and approvals
• Transparent timeline and deliverable communication
• Early identification and resolution of issues

Quality Measures

• Experienced development team
• Proven development methodologies
• Quality control checkpoints
• Client feedback integration throughout process

11. Policy Updates

This refund policy may be updated to reflect changes in our processes or legal requirements. Updates will be communicated through:

• Email notifications to active clients
• Website announcements
• WhatsApp notifications for ongoing projects
• Direct communication for affected projects

Changes become effective 30 days after notification unless otherwise specified.

12. Contact Information

For refund requests or questions about this policy: