Shipping Policy

1. Digital Delivery Overview

OnWebPage specializes in digital services and products. All deliveries are made electronically through secure digital channels. We do not ship physical products.

What We Deliver Digitally

• Complete Websites: Fully functional and hosted websites
• Source Code: All website files and code
• Design Assets: Graphics, images, and design files
• Documentation: User manuals and technical documentation
• Access Credentials: Admin panels and hosting details

2. Delivery Timeline

Standard Delivery Times

• Portfolio Websites: 5-7 business days
• E-commerce Solutions: 10-14 business days
• Booking Systems: 14-21 business days
• Custom Projects: As per project agreement

Delivery Process

1. Development Completion: Website fully developed and tested
2. Internal Review: Quality assurance and final checks
3. Client Preview: Demo link shared for client review
4. Final Delivery: Live website and all assets delivered
5. Documentation: Complete handover documentation provided

3. Delivery Methods

Website Hosting

• Live Deployment: Website made live on client's domain
• Hosting Included: 1 year hosting provided with all packages
• SSL Certificate: Installed and configured automatically
• Performance Optimization: Speed and SEO optimization included

File Delivery

• Secure Download Links: Password-protected file sharing
• Cloud Storage: Google Drive or similar secure platforms
• FTP Access: Direct server access for technical files
• Email Delivery: Smaller files and documentation via email

Access Credentials

• Admin Panel Access: Website management credentials
• Hosting Details: Server and domain management access
• Email Accounts: Professional email setup and credentials
• Third-party Integrations: API keys and service connections

4. Delivery Confirmation

Confirmation Process

• Email Notification: Detailed delivery confirmation sent
• WhatsApp Update: Instant notification via WhatsApp
• Access Instructions: Step-by-step guide for accessing deliverables
• Support Availability: Immediate support for any access issues

Delivery Package Includes

• Live website URL and admin access
• Complete source code package
• User manual and documentation
• Hosting and domain information
• Backup files and restoration guide
• Contact information for ongoing support

5. Delivery Requirements

Client Requirements

• Domain Name: Client must provide or purchase domain
• Content Approval: All content must be reviewed and approved
• Final Payment: Completion of payment terms
• Contact Information: Valid email and phone number for delivery

Technical Requirements

• Stable internet connection for accessing deliverables
• Email account capable of receiving large attachments
• Basic computer literacy for managing website
• Compatible browser for accessing admin panels

6. Delivery Delays

Common Delay Causes

• Client Delays: Late content submission or feedback
• Scope Changes: Mid-project requirement modifications
• Technical Issues: Complex integrations or custom features
• Third-party Dependencies: External service integration delays
• Domain Issues: Domain registration or transfer problems

Delay Communication

• Immediate notification of any potential delays
• Revised timeline communicated within 24 hours
• Regular progress updates during extended timelines
• Compensation options for unreasonable delays

7. Post-Delivery Support

Immediate Support (First 48 Hours)

• Access Assistance: Help with logging in and accessing deliverables
• Technical Issues: Resolution of any delivery-related problems
• Documentation Clarification: Explanation of delivered materials
• Priority Response: Within 2 hours during business hours

Ongoing Support (First Year)

• Monthly maintenance and updates
• Technical support via WhatsApp and email
• Minor content updates and modifications
• Security updates and backups

8. Failed Deliveries

Reasons for Failed Delivery

• Invalid Contact Information: Incorrect email or phone numbers
• Client Unavailability: Extended lack of response from client
• Technical Restrictions: Client's email blocking large files
• Domain Issues: Problems with client's domain or hosting

Retry Process

• Multiple delivery attempts using different methods
• Alternative contact methods (WhatsApp, phone calls)
• Extended delivery timeline if needed
• Secure temporary hosting for urgent cases

9. International Deliveries

Global Digital Delivery

• Worldwide Service: Digital delivery available globally
• Time Zone Considerations: Delivery scheduled per client's time zone
• Language Support: English documentation provided, local language on request
• Currency Flexibility: Payment in multiple currencies accepted

Regional Considerations

• Compliance with local web standards and regulations
• Cultural sensitivity in design and content
• Local hosting options if required
• Regional payment gateway integrations

10. Security and Privacy

Secure Delivery Methods

• Encrypted Transfers: All file transfers use SSL encryption
• Password Protection: Sensitive files protected with strong passwords
• Temporary Links: Download links expire after specified period
• Access Logs: Monitoring of file access and downloads

Data Protection

• Client data handled according to privacy policy
• Secure storage of client information
• Regular deletion of temporary delivery files
• Compliance with data protection regulations

11. Emergency Delivery

Rush Delivery Options

• Express Service: 50% faster delivery for additional cost
• Emergency Support: 24/7 delivery for critical projects
• Partial Delivery: Staged delivery for urgent requirements
• Priority Queue: Project prioritization for urgent needs

Emergency Contact

• WhatsApp: +91 9876543210 (24/7 for urgent matters)
• Email: urgent@onwebpage.com
• Emergency response within 2 hours

12. Contact Information

For delivery-related questions or issues: